After-Sales Support

Reliable service support throughout your equipment lifecycle.

Installation, breakdown assistance, preventive maintenance, inspection, spare parts, modernization and technical support for cranes and hoists.

01

Experienced Engineers

Skilled professionals for crane, hoist and industrial lifting-equipment support.

02

Fast Response

Quick support for breakdowns, maintenance, inspection and technical problems.

03

Multi-Brand Support

Service support for Induct Crane, Carlstahl partner products and selected third-party equipment.

04

Lifecycle Support

Support from installation and maintenance to modernization, testing and spare parts.

Our Services

Complete support for cranes, hoists and lifting equipment.

Explore our service capabilities below. To submit an actual requirement, use the separate Request Service module.

01

Service 01

Installation Support

Professional installation, reinstallation and site-support services for cranes, hoists and lifting equipment.

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Mechanical installation

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Electrical integration

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Reinstallation support

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Site supervision

Service Capability
02
Urgent

Service 02

Breakdown Service

Priority technical assistance for sudden equipment failure, unsafe operation and production-stopping faults.

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Emergency breakdown visit

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Electrical fault diagnosis

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Mechanical repair support

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Remote troubleshooting

Service Capability
03

Service 03

Preventive Maintenance / AMC

Planned maintenance services designed to improve safety, equipment reliability and operating life.

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Preventive maintenance

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Annual maintenance contract

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Periodic inspection

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Lubrication and adjustment

Service Capability
04

Service 04

Spare Parts Support

Support for identifying and supplying electrical, mechanical and lifting-equipment replacement parts.

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Electrical spare parts

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Mechanical spare parts

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Wire rope and chain

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Remote and pendant parts

Service Capability
05

Service 05

Inspection & Health Check

Detailed equipment inspection to identify wear, unsafe conditions and future maintenance requirements.

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General health check

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Safety inspection

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Fault identification

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Maintenance recommendation

Service Capability
06

Service 06

Modernization & Upgrade

Upgrade existing cranes and hoists for improved control, safety, reliability and productivity.

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VFD integration

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Radio remote upgrade

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Electrical panel upgrade

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Safety-system improvement

Service Capability
07

Service 07

Load Testing & Certification

Functional testing, load testing and commissioning support for industrial lifting equipment.

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Functional testing

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Load testing

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Commissioning support

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Certification assistance

Service Capability
08

Service 08

Technical Support

Remote guidance, telephone assistance, technical consultation and site-visit support.

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Telephone assistance

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Remote troubleshooting

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Technical consultation

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Site-visit support

Service Capability

Multi-Brand Support

Support for Induct Crane and Carlstahl products.

Carlstahl is our channel partner. We also review selected third-party crane and hoist service requirements based on equipment condition and available technical information.

Before Requesting Service

Keep these equipment details ready.

1

Equipment brand or manufacturer

2

Model and serial number, if available

3

Clear photos of the equipment

4

Video showing the operating problem

5

Previous service or inspection report

Request Service

Need support for an existing crane or hoist?

Select a service category, provide the required details and upload supporting photos, videos or documents.

Open Request Service→